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Terms and Conditions

Please read these terms carefully before using our services

Terms & Conditions

Q&A Logistics
Effective Date: March 30, 2026

1. Acceptance of Terms

By using any service provided by Q&A Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, you confirm that you have read, understood, and accepted all terms. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Q&A Logistics provides courier and logistics services including:

  • Shipping from USA to Jamaica

  • Air & Sea Freight Services

  • Package handling and processing

  • Online shopping assistance (where applicable)

  • Pickup and delivery services

  • Third-party courier delivery (if necessary)

We reserve the right to modify or discontinue services at any time without prior notice.

3. Shipping Schedule

We offer weekly shipping services. Delivery timelines are estimates and may be affected by:

  • Customs processing

  • Weather conditions

  • Airline/shipping delays

  • Unforeseen circumstances

Q&A Logistics is not liable for delays beyond our control.

4. Service Areas

We provide delivery services across Jamaica.

Additional areas may be serviced via third-party couriers at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Q&A Logistics assumes limited liability for:

  • Loss

  • Damage

  • Delays

Our responsibility begins when the package arrives at our warehouse and ends when it is delivered or handed to a third-party carrier.

We are not responsible for:

  • Vendor/seller mistakes

  • Incorrect customer information

  • Packages lost before reaching our warehouse

  • Third-party courier issues

6. Packaging & Fragile Items

We are not responsible for damage caused by poor packaging.

Fragile items such as:

  • Electronics

  • Glass

  • Liquids

  • Cosmetics

are shipped entirely at the customer’s risk.

7. Prohibited & Restricted Items

Customers must comply with all shipping laws.

Prohibited items include:

  • Illegal drugs

  • Firearms & weapons

  • Explosives & hazardous materials

  • Counterfeit goods

  • Perishable items

  • Cash or negotiable instruments

Any prohibited item may be confiscated without refund.

8. Customs, Duties & Fees

Customers are responsible for:

  • Customs duties

  • Taxes

  • Government fees

Q&A Logistics is not liable for customs delays or seizures.

9. Assisted Online Shopping (If Applicable)

  • Full payment is required before purchase

  • Customers must confirm item details before ordering

  • Payments are non-refundable after purchase

We are not responsible for vendor-related issues (wrong size, delays, etc.).

10. Payments

We accept:

  • Cash

  • Bank transfers

  • Online payments

All payments must be completed before shipment processing.

11. Claims & Complaints

All claims must be submitted within 48 hours of receiving your package via:

📧 Email: [email protected]

Claims must include proof (photos, receipts, etc.).
WhatsApp messages do not qualify as official claims.

12. Storage & Uncollected Packages

  • Packages must be collected within 7 days of notification

  • Storage fee: $500 JMD per day after 7 days

  • Uncollected packages after 30 days may be disposed of or auctioned

13. Cancellations

Cancellations must be made at least 24 hours in advance (where applicable).
Fees may apply.

14. Amendments

Q&A Logistics reserves the right to update these Terms at any time. Changes take effect immediately upon posting.

15. Contact Information

📞 Phone: 1876-879-7277
📧 Email: [email protected]

Brand Promise

Swift Shipping Solutions: Where Speed Meets Quality Service

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